House Rules

We kindly ask you to read this guide carefully to ensure a smooth and harmonious stay for you—and for others.

A few small gestures can make a meaningful difference. At Mascienda Guadalupe, we believe hospitality and responsibility can coexist beautifully.

Thank you for helping us care for this place, its resources and the people who share it with us.

Cancellation Policy

All reservations are non-refundable.

Tourist tax

€2 per person per night, up to 5 days

Early/Late check-in & check-out

Late arrivals and departures may be subject to an additional fee. Please speak with our team in advance whenever possible.

  • Check-in: From 3:00 PM

  • Check-out: By 11:00 AM sharp

Late check-out (until 3:00 PM): €35 per person, subject to availability. Please request in advance.

  • Breakfast: 8:30 – 10:30 AM

  • Restaurant: 1:30 – 3:30 PM | 8 – 10 PM

Please reserve meals or experiences at least 24 hours in advance.

At check-out, guests are kindly requested to return both the room key card and the remote control. Please note that a replacement fee of €120 will apply if either item is lost or damaged.

Included services in the price

• Only breakfast buffet

• Air conditioning (during hot months)

• Heating (during cold months)

• Wi-Fi

• Parking

• Access to all common areas

• Slippers

• Hair Dryer

• Wellness Welcome Kit

• Mini bar

• Safe

Suite Etiquette

Toilet paper only: please use the provided makeup-removal wipes and avoid flushing wipes, paper towels or other items down the toilet.

Eating inside the suites is not permitted. Please help us protect this rural paradise. Food crumbs attract ants and wildlife.

Smoking is not allowed indoors; it is only allowed in designated outdoor areas. Fees may apply

Cleaning & Linen

  • Full room service, towels, and linens are changed every 3 days

  • Daily towel change available upon request: €25/day

  • If your towels are still clean, please hang them up to reuse them. Towels left on the floor will be replaced and charged accordingly (€25)

Air Conditioning & Resources

As we are located in a remote area where water and electricity resources are limited, we kindly invite you to use the fan and/or open the windows whenever possible, and to help us conserve water during your stay.

  • Water is precious: please use water mindfully whenever possible.

  • Use natural ventilation: our thick stone walls naturally keep rooms cool. When comfortable, we encourage the use of ceiling fans instead of air conditioning

  • Air conditioning: keep doors and windows closed while in use, and please turn off the A/C when leaving your suite

  • A note on lighting: please switch off the lights when leaving your room. Small actions help us reduce energy consumption.

Children

  • Upon check-in, a parent, legal guardian, or accompanying adult family member must sign a liability waiver on behalf of any child staying at the hotel.

  • Children of all ages are accepted and supervised by their parents.

  • Additional charges apply for extra beds when staying in the room with parents.

Dogs

We love dogs and are happy to welcome them at Mascienda Guadalupe. However, out of respect for all guests:

  • Dogs are not permitted in the swimming pool or restaurant areas

  • Must be on leash at all times.‍

  • €30/day cleaning supplement applies.

Pool etiquette

  • Please shower before entering the pool. We use environmentally conscious pool treatments, and your help allows us to maintain water quality naturally.

  • For the safety and well-being of all guests, children are not permitted in the adults' pool, even if a liability waiver has been signed.

  • No pets allowed in the pool area

  • The pool is shared. Please be mindful of others

  • Outside food and beverages are not permitted in the pool area.

Discretion & Respect

  • Quiet hours: 11:00 PM – 7:00 AM

  • Please avoid loud noises or disturbances at all times

  • External visitors are not permitted without prior approval

Please close the gates

For the safety and privacy of all guests, kindly ensure gates are closed when entering or leaving the property.

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WiFi

Network: Masseria Guadalupe

Password: Lupita2026

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Thank you for being part of our community and helping us preserve the spirit of Mascienda Guadalupe.